Automotive Service Advisor

Jimcolemancadillac; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance (medical, dental and视

401(k)

Paid vacation

Sick leave

Paid holidays

Disability

Life Insurance

Job summary

Jim Coleman Cadillac is seeking a Service Advisor to enhance the service experience for clients in Bethesda, MD. You will act as the primary liaison between customers and the service team, delivering timely updates and thoughtful recommendations.

Join a luxury dealership known for strong team support, ongoing training, and opportunities for growth. The role emphasizes relationship-building and customer satisfaction within a state-of-the-art facility in Bethesda.

Qualifications

• Proven experience as service advisor to maximize profit.
• Tech-savvy with working knowledge of computer systems and databases.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide timely updates to customers throughout the service experience.
• Assist customers with needs and requests in a professional manner.
• Greet customers at the service lane and guide them through the process.
• Consult with technicians regarding repairs and alternatives to costly options.
• Utilize product and service knowledge to inform customers about parts and services.
• Answer questions about service outcomes, scheduling, vehicle drop-off and pickup.

Skills

Service advisor experience

Customer service oriented

Communication skills

Multitasking

Professional demeanor

Tech-savvy

CRM software

Database knowledge

Tools

CRM software

Database knowledge

Job description

Jim Coleman Cadillac is hiring a Service Advisor!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client. We are looking for an ambitious person that is interested in developing lasting relationships with customers and cultivating a strong team environment. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.

Responsibilities

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Requirements

• Proven experience as service advisor to maximize profit
• Tech savvy with working knowledge of computer systems and databases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with customers
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organizational and multi-tasking abilities
• Willing to learn and take direction

Benefits

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays
• Disability
• Life Insurance

Applicants have rights under Federal Employment Laws

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla

Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf