Luxury Auto Service Advisor - Growth & Benefits

Jimcolemancadillac; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance (medical, dental and视

401(k)

Paid vacation

Sick leave

Paid holidays

Disability

Life Insurance

Job summary

Jim Coleman Cadillac is seeking a Service Advisor to enhance the service experience for clients in Bethesda, MD. You will act as the primary liaison between customers and the service team, delivering timely updates and thoughtful recommendations.

Join a luxury dealership known for strong team support, ongoing training, and opportunities for growth. The role emphasizes relationship-building and customer satisfaction within a state-of-the-art facility in Bethesda.

Qualifications

• Proven experience as service advisor to maximize profit.
• Tech-savvy with working knowledge of computer systems and databases.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide timely updates to customers throughout the service experience.
• Assist customers with needs and requests in a professional manner.
• Greet customers at the service lane and guide them through the process.
• Consult with technicians regarding repairs and alternatives to costly options.
• Utilize product and service knowledge to inform customers about parts and services.
• Answer questions about service outcomes, scheduling, vehicle drop-off and pickup.

Skills

Service advisor experience

Customer service oriented

Communication skills

Multitasking

Professional demeanor

Tech-savvy

CRM software

Database knowledge

Tools

CRM software

Database knowledge

Job description

Jim Coleman Cadillac is seeking a Service Advisor to enhance the service experience for clients in Bethesda, MD. You will act as the primary liaison between customers and the service team, delivering timely updates and thoughtful recommendations.

Join a luxury dealership known for strong team support, ongoing training, and opportunities for growth. The role emphasizes relationship-building and customer satisfaction within a state-of-the-art facility in Bethesda.