Service Advisor

Jim Coleman Nissan; Ellicott City (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Sick leave

Paid holidays

Job summary

Jim Coleman Nissan Ellicott City is seeking a motivated Service Advisor to guide customers through the service experience using our Reynolds and Reynolds system. You will greet guests, relay repair information, and collaborate with technicians to discuss options and scheduling.

The role emphasizes customer service, professional communication, and a proactive, results-driven mindset in a busy dealership environment.

Qualifications

• Proven experience as service advisor to maximize profit.
• Ability to see service through the guest's perspective.
• Willing to learn and take direction.

Responsibilities

• Provide timely updates to customers.
• Assist customers with needs and requests.
• Greet customers at the service lane.
• Consult with technicians on repairs and alternatives.
• Explain service options and upsell where appropriate.
• Answer questions about service outcomes and scheduling.

Skills

Customer service

Communication

Multi-tasking

Tech savvy

Problem solving

Professionalism

Tools

Reynolds & Reynolds

Job description

Jim Coleman Nissan Ellicott City is hiring a Service Advisor!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. We provide opportunity for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area!

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. We have a state of the art Reynolds and Reynolds DMS system. You will be someone who enjoys working with people and possesses a passion for helping others. Are you looking for a rewarding challenge ? Are you looking for a change of scenery ? Are you looking for company that recognize your hard work ? Look no further!

Responsibilities

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Requirements

• Proven experience as service advisor to maximize profit
• The ability to see the service experience through the eyes of the guest.
• A " whatever it takes " mindset
• Tech savvy with working knowledge of computer systems and databases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with customers
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organizational and multi-tasking abilities
• Willing to learn and take direction

Benefits:

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
• Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf