Service Advisor - Customer Experience & Growth

Jim Coleman Nissan; Ellicott City (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Sick leave

Paid holidays

Job summary

Jim Coleman Nissan Ellicott City is seeking a motivated Service Advisor to guide customers through the service experience using our Reynolds and Reynolds system. You will greet guests, relay repair information, and collaborate with technicians to discuss options and scheduling.

The role emphasizes customer service, professional communication, and a proactive, results-driven mindset in a busy dealership environment.

Qualifications

• Proven experience as service advisor to maximize profit.
• Ability to see service through the guest's perspective.
• Willing to learn and take direction.

Responsibilities

• Provide timely updates to customers.
• Assist customers with needs and requests.
• Greet customers at the service lane.
• Consult with technicians on repairs and alternatives.
• Explain service options and upsell where appropriate.
• Answer questions about service outcomes and scheduling.

Skills

Customer service

Communication

Multi-tasking

Tech savvy

Problem solving

Professionalism

Tools

Reynolds & Reynolds

Job description

Jim Coleman Nissan Ellicott City is seeking a motivated Service Advisor to guide customers through the service experience using our Reynolds and Reynolds system. You will greet guests, relay repair information, and collaborate with technicians to discuss options and scheduling.

The role emphasizes customer service, professional communication, and a proactive, results-driven mindset in a busy dealership environment.