Service Advisor - Customer Care & Scheduling

Sierra Chevrolet; Monrovia, Northern (CA, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Sierra Chevrolet in Monrovia, CA is seeking a Service Advisor to deliver exceptional customer service and oversee the service process from intake to completion. You will greet customers, schedule appointments, communicate service recommendations, and provide accurate estimates to ensure satisfaction and dealership profitability.

The role requires at least a high school diploma and 2 years of service writing experience, plus strong communication and detail-oriented skills to thrive in a

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of service writing experience.
• Strong communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accurate records.
• Proficiency with Microsoft Office and dealership management systems.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers and provide excellent customer service.
• Schedule appointments and ensure timely completion of services.
• Communicate recommended services and any issues to customers.
• Provide accurate estimates and quotes to customers.
• Maintain knowledge about the services offered by the dealership.
• Manage customer complaints and inquiries, ensuring customer satisfaction.
• Maintain accurate and up-to-date service records.
• Work closely with the service department to ensure smooth operation.
• Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation.

Skills

Communication

Interpersonal skills

Multi-tasking

Attention to detail

Fast-paced environment

Education

High school diploma or equivalent

Tools

MS Office

Dealership management systems

Job description

Sierra Chevrolet in Monrovia, CA is seeking a Service Advisor to deliver exceptional customer service and oversee the service process from intake to completion. You will greet customers, schedule appointments, communicate service recommendations, and provide accurate estimates to ensure satisfaction and dealership profitability.

The role requires at least a high school diploma and 2 years of service writing experience, plus strong communication and detail-oriented skills to thrive in a