Auto Service Advisor: Scheduling, Upsell & Customer Care

Delaney Chevrolet Inc; DuBois (Clearfield County); On-site; USD 42,000 - 62,000; Full time

Job summary

Delaney Chevrolet Inc. is seeking a Service Advisor to manage service appointments and communicate with customers about vehicle needs and estimates. You will schedule service work, greet customers, and coordinate with technicians to ensure timely delivery of vehicles.

The role requires a minimum of two years in service advising, strong written and verbal communication, a professional appearance, and a valid driver's license. You will uphold the company's standards and customer service values.

Qualifications

• Two years of previous experience as a service advisor.
• Customer-oriented, self-motivated team player.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.
• High School Diploma or GED required.
• Must have a valid driver's license.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication skills

Team player

Professional appearance

Education

High School Diploma or GED

Job description

Delaney Chevrolet Inc. is seeking a Service Advisor to manage service appointments and communicate with customers about vehicle needs and estimates. You will schedule service work, greet customers, and coordinate with technicians to ensure timely delivery of vehicles.

The role requires a minimum of two years in service advising, strong written and verbal communication, a professional appearance, and a valid driver's license. You will uphold the company's standards and customer service values.