Service Advisor: Customer Care & Scheduling

Pilson Chevy; Clinton, Northern (IN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Pilson Chevy is seeking a Service Advisor to consult with customers on service needs and coordinate vehicle maintenance. The role involves scheduling appointments and ensuring technicians complete work promptly while maintaining high customer satisfaction.

Ideal candidates will bring strong communication, problem-solving, and leadership abilities to manage a busy service department and uphold safety and service quality standards.

Qualifications

• Analytical thinking and data synthesis to support service decisions.
• Attention to detail in daily operations and service processes.
• Strong communication to manage customer expectations and feedback.
• Leadership capability to supervise technicians and coordinate team efforts.

Responsibilities

• Consult with customers regarding service needs and vehicle issues.
• Communicate clearly with customers about service options and timelines.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Directly supervise service technicians and ensure work is completed efficiently.
• Perform additional duties as assigned.

Skills

Analytical

Design

Problem solving

Customer service

Oral communication

Delegation

Managing people

Quality management

Ethics

Safety & security

Education

One-year certificate

Job description

Pilson Chevy is seeking a Service Advisor to consult with customers on service needs and coordinate vehicle maintenance. The role involves scheduling appointments and ensuring technicians complete work promptly while maintaining high customer satisfaction.

Ideal candidates will bring strong communication, problem-solving, and leadership abilities to manage a busy service department and uphold safety and service quality standards.