Service Advisor Kia Conway

Crain Automotive Holdings, LLC; Conway (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Industry leading 401K plan with percentage match

Excellent health, dental and vision insurance

Opportunities for promotion from within

Job summary

A leading automotive dealer group in Arkansas is seeking a Service Advisor to assist customers with product and service information and resolve technical issues. The ideal candidate will have previous experience in customer service or sales and demonstrate excellent communication skills. The role offers competitive pay and benefits, including a 401K plan and health insurance, within a family-owned company environment that promotes from within.

Qualifications

• Previous experience in customer service or sales is a plus.
• Ability to build rapport with clients is necessary.
• Must be able to prioritize tasks effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.
• Develop and maintain knowledge base of products and services.

Skills

Customer service experience

Sales experience

Ability to multitask

Excellent written communication

Excellent verbal communication

Education

High school diploma or equivalent

Tools

CRM software

Phone etiquette

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Benefits

• Industry leading 401K plan with percentage match
• Low cost, excellent health, dental and vision insurance
• Promote from within, we have several dealerships statewide

The Crain Automotive Team is Arkansas's largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.