Automotive Service Advisor — Customer Experience Champion

Crain Automotive Team; Bentonville (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Crain Kia of Bentonville is seeking a dedicated Internal Service Advisor to act as the liaison between the service department and customers, ensuring a smooth service experience.

You will greet customers, assess needs, explain options and timelines, coordinate with technicians, and maintain detailed records to support post-service satisfaction. This role requires strong communication, automotive service knowledge, and a customer-focused mindset.

Qualifications

• Proven experience as an Internal Service Advisor or Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service procedures and terminology.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficient with service management software and basic computer applications.

Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Assess customer vehicle service needs and provide accurate recommendations.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with technicians and service department to ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers regarding service status and post-service satisfaction.
• Work collaboratively with the service team to improve internal processes and customer experience.

Skills

Service advisory experience

Automotive service knowledge

Interpersonal communication

Multitasking

Detail oriented

Customer-focused

Proficient in service software

Tools

Service management software

Job description

Crain Kia of Bentonville is seeking a dedicated Internal Service Advisor to act as the liaison between the service department and customers, ensuring a smooth service experience.

You will greet customers, assess needs, explain options and timelines, coordinate with technicians, and maintain detailed records to support post-service satisfaction. This role requires strong communication, automotive service knowledge, and a customer-focused mindset.