Service Advisor Kia Conway

Crain Buick GMC of Springdale; Conway (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K with match

Health, dental, and vision insurance

Promote from within

Job summary

Crain Buick GMC of Springdale is seeking a Service Advisor to assist customers by providing product and service information and resolving technical issues.

You will handle inquiries, document interactions, and help maintain a knowledge base of evolving products and services while delivering outstanding customer service in a busy automotive service department.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• Knowledge of automotive service processes is a plus.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues
• Document and update customer records
• Develop and maintain a knowledge base of products and services

Skills

Customer service

Sales

Rapport building

Multitasking

Communication skills

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Industry leading 401K plan with percentage match
• Low cost, excellent health, dental and vision insurance
• Promote from within, we have several dealerships statewide

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.