Service Drive & Shop Attendant - Customer-First Support

Crain Automotive Holdings, LLC; Fayetteville (AR); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Crain Kia of Fayetteville is seeking a dedicated Service Drive & Shop Attendant to maintain a welcoming, organized service environment and support service advisors, technicians, and management. You will help direct traffic, greet customers, and ensure a positive first impression while keeping the drive and shop area clean and safe.

The role emphasizes dependable, energetic, customer-focused teamwork and a willingness to assist wherever needed to support the service department's success.

Qualifikationen

• High school diploma or equivalent preferred.
• Valid driver's license with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, and work outdoors for extended periods.

Aufgaben

• Greet customers promptly and professionally upon arrival.
• Assist with directing vehicles into the service drive.
• Ensure customers are immediately connected with the appropriate service advisor.
• Help manage service drive traffic flow during busy periods.
• Verify vehicles are properly parked and staged for service.
• Assist with customer transportation needs, including loaner and shuttle coordination.
• Maintain cleanliness and organization of the service drive, customer lounge, and advisor workstations.
• Monitor coffee station, refreshments, and customer amenities throughout the day.
• Assist with customer vehicle deliveries and service pick-ups.
• Wash or perform final touch-ups on serviced vehicles when necessary.
• Maintain cleanliness and organization of the shop, technician work areas, and common spaces.
• Empty trash and recycling throughout the service department.
• Assist technicians with moving vehicles and staging repair orders.
• Monitor shop supplies and notify management when inventory is low.
• Help receive and organize parts deliveries.
• Keep parking lots, service lanes, and vehicle storage areas orderly.
• Assist with internal vehicle movement between departments.
• Perform basic facility inspections and report maintenance concerns.
• Ensure shop safety standards are followed.
• Prepare loaner vehicles for customer use.
• Fuel, clean, and inspect loaner vehicles.
• Verify loaner vehicles are properly staged and ready for the next customer.
• Assist with tracking vehicle availability and fleet organization.
• Report vehicle damage or maintenance concerns immediately.
• Create a welcoming and professional experience for every customer.
• Offer assistance proactively rather than waiting to be asked.
• Address basic customer questions and direct concerns to management when necessary.
• Support dealership CSI, KSI, and customer retention efforts.
• Represent Crain Kia of Fayetteville with professionalism and enthusiasm.

Kenntnisse

Customer service

Communication

Teamwork

Attention to detail

Physical stamina

Reliability

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Crain Kia of Fayetteville is seeking a dedicated Service Drive & Shop Attendant to maintain a welcoming, organized service environment and support service advisors, technicians, and management. You will help direct traffic, greet customers, and ensure a positive first impression while keeping the drive and shop area clean and safe.

The role emphasizes dependable, energetic, customer-focused teamwork and a willingness to assist wherever needed to support the service department's success.