Customer-Focused Service Advisor — Training & Growth

Crain Automotive Holdings, LLC; Fayetteville (AR); On-site; Full time

Benefits offered by this job

Competitive compensation

Training and support

Long-term career opportunities

Job summary

A regional automotive group is seeking individuals for a customer-focused role at their Fayetteville location. This position involves welcoming customers, understanding their vehicle concerns, and ensuring a smooth service experience. Ideal candidates should possess strong communication skills and a willingness to learn. Competitive compensation and comprehensive training are offered, making it an excellent opportunity for those considering a new career direction or a stable, structured environment.

Qualifications

• Must have a valid driver’s license.
• Attention to detail and strong follow-through on tasks.
• Ability to communicate effectively with customers.

Responsibilities

• Welcome customers and understand their vehicle concerns.
• Create clear repair orders and explain next steps.
• Keep customers informed throughout their visit.

Skills

Strong communication and listening skills

Attention to detail

Ability to manage multiple tasks

Professional demeanor

Willingness to learn

Job description

Location:

Crain Kia of Fayetteville

2277 Foxglove Dr,

Fayetteville, AR, 72704

If you enjoy working with people, staying organized, and being part of a team that values professionalism and accountability, this may be a great next step for you — even if you’ve never worked in a dealership before.

We’re open to candidates who are curious about a career change and want something stable, structured, and customer-focused.

This Could Be a Good Fit If You’ve Worked In:

• Hospitality or guest services
• Automotive service or repair environments
• Customer-facing sales or retail leadership
• Insurance or claims support
• Parts or automotive operations
  
  
  

Many of our best advisors came from outside the dealership world. We’ll train you on the automotive side.

What the Role Involves:

• Welcoming customers and understanding their vehicle concerns
• Creating clear repair orders and explaining next steps
• Reviewing inspection findings and maintenance recommendations
• Coordinating with technicians and internal teams
• Keeping customers informed and helping their visit go smoothly
• Following a clear, established process from start to finish
  
  
  

What We’re Looking For:

• Strong communication and listening skills
• Comfort managing multiple tasks throughout the day
• Attention to detail and follow-through
• A calm, professional approach with customers
• Willingness to learn and work within a structured process
• Valid driver’s license
  
  
  

Dealership Experience Is Helpful, But Not Required.

Why Crain Kia of Fayetteville:

• Competitive compensation with consistent earning opportunity
• Training and support from experienced leadership
• A modern facility and growing service department
• Clear expectations and defined processes
• Long-term career opportunities within the Crain Automotive Group
  
  
  

What Success Looks Like:

• Customers feel informed and respected
• Work is completed accurately and on time
• Communication is clear and consistent
• You take ownership of your responsibilities
  
  
  

If you’re interested in exploring a new career, we’d be happy to have a conversation.

Apply today and let’s see if this is the right fit — for both of us.