Service Advisor (Commission-Based): Elevate Customer Care

AutoNation; Reno (OH); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Vehicle discounts

YouDecide discounts

DRVPNK charity support

Job summary

AutoNation is seeking a Service Advisor to join our nationwide network and support 20,000 cars daily. You’ll bridge Service Technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep drivers safe.

In this role you’ll set appointments, greet customers, assess vehicle needs, and guide maintenance planning with transparent cost/time estimates. A customer-centric mindset and tech comfort are essential.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and overall satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Technology savvy

Education

High School Diploma

Tools

CRM software

Job description

AutoNation is seeking a Service Advisor to join our nationwide network and support 20,000 cars daily. You’ll bridge Service Technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep drivers safe.

In this role you’ll set appointments, greet customers, assess vehicle needs, and guide maintenance planning with transparent cost/time estimates. A customer-centric mindset and tech comfort are essential.