Automotive Service Experience Specialist — Commission-Based

AutoNation; Spokane Valley (WA); On-site; USD 44,640 - 200,880; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health/dental/vision insurance

YouDecide discounts

Job summary

AutoNation is seeking a Service Advisor to bridge technicians and customers in our state-of-the-art service departments. You’ll explain repair recommendations clearly and spot upsell opportunities to keep drivers safe.

Duties include setting appointments, greeting customers, assessing vehicle needs, preparing repair estimates, and coordinating with technicians and parts staff to ensure timely work. Requires a high school diploma, strong communication, and a customer-first mindset.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales ability

Communication

Interpersonal skills

Organizational skills

Technology literacy

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation is seeking a Service Advisor to bridge technicians and customers in our state-of-the-art service departments. You’ll explain repair recommendations clearly and spot upsell opportunities to keep drivers safe.

Duties include setting appointments, greeting customers, assessing vehicle needs, preparing repair estimates, and coordinating with technicians and parts staff to ensure timely work. Requires a high school diploma, strong communication, and a customer-first mindset.