Service Advisor - Commercial Truck Diagnostics & Care

Rush Enterprises, Inc; Tyler (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401K

Stock purchase program

Incentives for performance

Training and development

Advancement opportunities

Job summary

Rush Truck Centers in Tyler, Texas seeks a Service Advisor to sell and schedule needed service work on commercial trucks and equipment. You will gather details, inspect vehicles, and coordinate with the shop team to deliver timely repairs.

You will review service histories, advise customers on care, write up service inputs, and obtain signatures. The role requires at least one year of service experience and a valid CDL license.

Qualifications

• High school diploma or GED.
• One year service experience or equivalent.
• Manufacturer training as applicable.
• Valid CDL license.
• Driving record that insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and reference service history; recommend additional needed service.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up customer vehicle problems on service input card and obtain signatures.
• Set a promised time based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair order and secure with customer signatures.
• Monitor repair progress and inform customers of changes, justify costs and obtain authorization for additional work.

Education

High school diploma or GED

Tools

CDL license

Manufacturer training

Job description

Rush Truck Centers in Tyler, Texas seeks a Service Advisor to sell and schedule needed service work on commercial trucks and equipment. You will gather details, inspect vehicles, and coordinate with the shop team to deliver timely repairs.

You will review service histories, advise customers on care, write up service inputs, and obtain signatures. The role requires at least one year of service experience and a valid CDL license.