Commercial Truck Service Advisor | Growth & Rewards

Rush Enterprises Inc.; Odessa (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401K

Stock purchase

Incentives

Training

Advancement opportunities

Job summary

Rush Enterprises Inc. is seeking a Service Advisor at Rush Truck Centers in Odessa, TX to sell and schedule service work for commercial trucks and equipment. You will gather customer needs, perform inspections, and coordinate repairs with the shop team.

The role emphasizes accurate communication, timely updates, and ensuring vehicle care aligns with manufacturer specifications. A CDL and prior service experience boost candidacy in a fast-paced dealership environment.

Qualifications

• High school diploma or GED is required.
• At least 1 year of service experience or equivalent.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record acceptable for insureability.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

J-Pro diagnostics

Repair order systems

CDL license

Job description

Rush Enterprises Inc. is seeking a Service Advisor at Rush Truck Centers in Odessa, TX to sell and schedule service work for commercial trucks and equipment. You will gather customer needs, perform inspections, and coordinate repairs with the shop team.

The role emphasizes accurate communication, timely updates, and ensuring vehicle care aligns with manufacturer specifications. A CDL and prior service experience boost candidacy in a fast-paced dealership environment.