Commercial Truck Service Advisor - Growth & Benefits

Rush Enterprises, Inc; Robstown (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K

Stock purchase

Performance incentives

Training

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule required service work for the dealership service department. You will gather customer concerns, inspect vehicles, perform on-the-spot diagnostics, and create repair orders while maintaining clear communication with customers.

The role requires customer service skills, attention to detail, and the ability to obtain credit approval when necessary. A valid CDL and insurability are needed to join our team in the Texas market.

Qualifications

• High school diploma or GED required.
• At least 1 year service experience or equivalent.
• Manufacturer training relevant to the job.
• Valid CDL license required.
• Driving record must be insurable by company carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up problems on service input card and obtain customer signatures.
• Set promised time based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders and secure customer signatures in the jacket.
• Monitor progress and inform customers of changes to estimates or time.

Skills

One year service experience

Appropriate manufacturer training

Driving record acceptable

Education

High school diploma or GED

CDL license

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule required service work for the dealership service department. You will gather customer concerns, inspect vehicles, perform on-the-spot diagnostics, and create repair orders while maintaining clear communication with customers.

The role requires customer service skills, attention to detail, and the ability to obtain credit approval when necessary. A valid CDL and insurability are needed to join our team in the Texas market.