Automotive Service Advisor — Build Lasting Customer Relationships

Monroesuperstore; Monroe (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous compensation plan

Degrees At Work Program

Medical and Dental insurance

401(k) Retirement Plan with Company Mi

Job summary

Monroe Dodge Chrysler Jeep RAM Superstore in Monroe, MI is seeking a Service Advisor to welcome customers, schedule repairs, and work with technicians to identify required maintenance.

You will estimate costs, explain services, and build long-term relationships while meeting dealership standards. Equal opportunity employer; background check and drug screening required; prior service experience preferred.

Qualifications

• Experience preferred.
• Good customer service and people skills.
• Must pass a background test and drug screening prior to employment!
• Good work ethic.

Responsibilities

• Schedule appointments with customers by phone and in-person.
• Meet and greet customers.
• Work with customers and technicians to identify required maintenance by using historical service data.
• Advise customers on necessary and suggested services, as well as any current special promotions available.
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer.
• Estimate the cost of mechanical, electric, or other repairs.
• Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided.
• Determine progress of service orders and inform customers accordingly.
• Address customer questions promptly.
• On re-delivery of customer vehicle, check for cleanliness and to ensure that all service items have been completed.
• Review results of customer satisfaction surveys with the service manager.
• Establish long-term positive relationships with customers.
• Meet the dealership's standards for repair order production.

Skills

Customer service

People skills

Job description

Description

Monroe Dodge Chrysler Jeep RAM Superstore is seeking Service Advisors now! We are part of Mahalak Auto Group, a successful family-owned and operated dealership group since 1966, with a great number of existing, long-term employees. If you're looking for a career opportunity and not just a job, this is the place for you.

We believe that culture makes a difference, so we focus on building relationships with our employees, our customers, and our community.

What we offer:

• Generous compensation plan
• 'Degrees At Work' Program!
• Medical and Dental insurance
• 401(k) Retirement Plan with Company Match
• Christmas Club with Company Match
• Paid Vacation
• Paid Holidays
• State-of-the-art facilities and equipment

Responsibilities - Service Advisor:

• Schedule appointments with customers by phone and in-person
• Meet and greet customers
• Work with customers and technicians to identify required maintenance by using historical service data
• Advise customers on necessary and suggested services, as well as any current special promotions available
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Estimate the cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
• Determine progress of service orders and inform customers accordingly
• Address customer questions promptly
• On re-delivery of customer vehicle, check for cleanliness and to ensure that all service items have been completed
• Review results of customer satisfaction surveys with the service manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair order production

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

• Experience preferred
• Good customer service and people skills
• Must pass a background test and drug screening prior to employment!
• Good work ethic