Auto Service Advisor: Customer-Driven Growth

Germain Automotive Partnership; Dundee Township (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Weekly pay

Paid parental leave

401(k) with company match

Life insurance

Disability coverage

Paid time off

Job summary

Germain Automotive Partnership in Dundee, MI is seeking a customer-focused Service Advisor to join our growing service team. You will guide customers through the service process, schedule appointments, and build long-term relationships with clients while delivering an exceptional experience.

The ideal candidate combines strong communication, automotive knowledge, and sales ability to drive maintenance recommendations and keep customers satisfied.

Qualifications

• Minimum of two years of customer service, automotive, or dealership experience preferred.
• General knowledge of automotive systems and vehicle maintenance.
• Strong communication, interpersonal, and organizational skills.
• Proven ability to build rapport and provide outstanding customer service.
• Sales and upselling experience preferred.
• ASE certification is a plus.
• Ability to multitask in a fast-paced environment.
• Proficiency with dealership management systems and technology platforms.
• Bilingual skills are a plus, but not required.
• Valid driver’s license with acceptable driving record required.
• Must pass pre-employment background check, drug screening, and motor vehicle report review.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Schedule service appointments and document customer concerns and vehicle information.
• Prepare detailed repair orders and provide accurate estimates for labor, parts, and completion times.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Communicate with customers regarding repair status, pricing updates, and additional service recommendations.
• Obtain proper authorization for additional repairs when necessary.
• Coordinate with technicians and service management to ensure timely workflow.
• Monitor repair progress and manage customer expectations throughout the service process.
• Maintain high CSI scores and support dealership retention efforts.
• Utilize dealership software to manage repair orders and customer communication.
• Ensure compliance with dealership policies, safety standards, and regulations.
• Maintain a professional appearance and team attitude.

Skills

Customer service

Communication skills

Automotive knowledge

Sales ability

Bilingual (optional)

Education

ASE certification (plus)

Tools

Dealership management systems (DMS)

Job description

Germain Automotive Partnership in Dundee, MI is seeking a customer-focused Service Advisor to join our growing service team. You will guide customers through the service process, schedule appointments, and build long-term relationships with clients while delivering an exceptional experience.

The ideal candidate combines strong communication, automotive knowledge, and sales ability to drive maintenance recommendations and keep customers satisfied.