Service Advisor — Build Lasting Customer Relationships

Central Arizona Auto Group; Gilbert (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits

Ongoing training

Employee discounts

Advancement opportunities

Job summary

Central Arizona Auto Group in Gilbert, Arizona is seeking a motivated Service Advisor to join our team on site. You will be the primary link between customers and technicians, helping identify service needs and coordinating repairs.

In this full-time role, you will greet customers, document concerns, prepare estimates, explain recommended services, obtain approvals, and support long-term customer relationships that drive our growth.

Qualifications

• 1+ year of automotive shop or service experience preferred.
• Strong customer service and relationship-building skills.
• Professional communication and ability to clearly explain automotive services.
• Working knowledge of automotive maintenance, repair, and tire products.
• Ability to identify customer needs and recommend appropriate services.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Comfortable using computer-based service, point-of-sale, and office systems.
• High school diploma or equivalent.
• Automotive or technical training is a plus.

Responsibilities

• Greet customers and identify service needs.
• Document concerns and prepare estimates.
• Explain recommended services and obtain customer approvals.
• Coordinate work with technicians.
• Keep customers informed during repair process.
• Review completed work at vehicle pickup.
• Help build long-term customer relationships.

Skills

Customer service

Relationship building

Communication skills

Automotive maintenance knowledge

Identify customer needs

Organizational skills

Time management

Multi-tasking

POS systems

High school diploma

Automotive training

Education

High school diploma or equivalent

Tools

POS systems

Office software

Job description

Central Arizona Auto Group in Gilbert, Arizona is seeking a motivated Service Advisor to join our team on site. You will be the primary link between customers and technicians, helping identify service needs and coordinating repairs.

In this full-time role, you will greet customers, document concerns, prepare estimates, explain recommended services, obtain approvals, and support long-term customer relationships that drive our growth.