Automotive Service Advisor: Elevate Customer Experience

JC MOHAVE ENTERPRISE II LLC; Kingman (AZ); On-site; USD 38,000 - 60,000; Full time

Job summary

Anderson Auto Group in Kingman, AZ, is looking for a service advisor to greet customers, identify vehicle issues, and initiate automotive services while maintaining strong customer rapport.

You will relay repair needs, determine costs and timelines, and generate accurate estimates; coordinate with technicians and the service manager to ensure smooth, on-time completions. The role emphasizes excellent communication and a commitment to customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1-3 years sales or technician experience preferred.
• 2-3 years experience as a service writer preferred.
• Excellent communication skills, written and oral required.
• Working knowledge of MS Office and other computer systems.

Responsibilities

• Greet customers on the service drive and initiate automotive services and repairs.
• Determine costs and completion date of repairs and service.
• Communicate expected repair/service time to customer.
• Analyze progress to maximize efficiency and maintain high quality of repairs.
• Notify customers promptly regarding delays, changes or additional work.
• Produce accurate estimates for internal repairs.
• Start and finalize repair orders for warranty, customer paid and internal repairs.
• Sell supplementary services by notifying the customer of service specials or any additional work.

Skills

Strong communication

MS Office

Sales experience

Service writing

Education

High school diploma or GED

Tools

MS Office

Computer systems

Job description

Anderson Auto Group in Kingman, AZ, is looking for a service advisor to greet customers, identify vehicle issues, and initiate automotive services while maintaining strong customer rapport.

You will relay repair needs, determine costs and timelines, and generate accurate estimates; coordinate with technicians and the service manager to ensure smooth, on-time completions. The role emphasizes excellent communication and a commitment to customer satisfaction.