Customer-Centric Service Advisor: Experience & Efficiency

Gemba Automotive; Tempe, Northern (AZ, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Gemba Automotive in Tempe, AZ is seeking a Service Advisor who anchors exceptional customer service and smooth shop operations. You will connect customers and technicians, ensuring a transparent and efficient service experience from intake to completion.

The role emphasizes strong communication, attention to detail, and proficiency with DVI and repair estimates, warranty handling, and CRM recordkeeping. ASE certification and ongoing training are encouraged to keep skills current.

Qualifications

• Strong communication and customer service skills.
• Experience in automotive service environment is preferred.
• Familiarity with Digital Vehicle Inspection (DVI) processes.
• Able to manage appointments and maintain accurate records.
• ASE certification or ongoing training is encouraged.

Responsibilities

• Greet customers and set appointments, ensuring a professional first impression.
• Open repair orders, perform vehicle intake, and document concerns.
• Use DVI to capture and communicate customer issues clearly.
• Provide transparent service recommendations and detailed estimates.
• Coordinate with technicians and customers to keep repairs on schedule.
• Handle payments and warranty or insurance authorizations when needed.
• Follow up post-service to ensure satisfaction and recapture declined services.
• Maintain accurate service records and documentation.

Skills

Communication

Customer service

Attention to detail

Scheduling & organization

CRM & documentation

Education

ASE certification

Tools

DVI software

Repair shop management system

Job description

Gemba Automotive in Tempe, AZ is seeking a Service Advisor who anchors exceptional customer service and smooth shop operations. You will connect customers and technicians, ensuring a transparent and efficient service experience from intake to completion.

The role emphasizes strong communication, attention to detail, and proficiency with DVI and repair estimates, warranty handling, and CRM recordkeeping. ASE certification and ongoing training are encouraged to keep skills current.