Customer-Focused Automotive Service Advisor

Lhmford; Mesa (AZ); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group is recruiting a Service Advisor in Mesa, AZ to serve customers at our service department. The role focuses on greeting customers, presenting service options, and coordinating repairs with technicians to ensure satisfaction and repeat business.

The position emphasizes professional communication, adherence to maintenance schedules, and a commitment to CSI goals while maintaining a high standard of customer care.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Must be at least 18 years old.
• Must have a valid driver's license and be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers promptly and gather vehicle information.
• Promote services and explain maintenance recommendations.
• Provide accurate repair estimates and communicate timelines to customers.
• Coordinate with technicians to ensure timely completion of repairs.
• Maintain appointments and follow up with customers to ensure satisfaction.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury Automotive Group is recruiting a Service Advisor in Mesa, AZ to serve customers at our service department. The role focuses on greeting customers, presenting service options, and coordinating repairs with technicians to ensure satisfaction and repeat business.

The position emphasizes professional communication, adherence to maintenance schedules, and a commitment to CSI goals while maintaining a high standard of customer care.