Service Advisor (Bilingual in English/Spanish Preferred)

Allan Vigil Lincoln, Inc.; Morrow (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401k

Paid Training

Paid Time Off

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

Allan Vigil Ford Lincoln in the Metro-Atlanta area is seeking a Bilingual Service Advisor to manage the flow of the Drive Lane, ensure prompt, courteous service, and deliver a positive customer experience. The role requires 2+ years of experience and bilingual English/Spanish skills.

Candidates should be organized, with strong time management and communication abilities, a professional appearance, and a clean driving record. A pre-employment background check and drug screen may be required.

Qualifications

• 2+ years of Service Advisor experience required.
• Bilingual in English and Spanish preferred.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone, to avoid mishandling.
• Ensures daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently

Skills

Bilingual English/Spanish

Customer service

Time management

Job description

BilingualService Advisor

Allan Vigil Ford Lincoln is a family-owned and operated dealership that has been a prominent fixture in the Metro-Atlanta community for over 43 years. Every employee at Allan Vigil Ford Lincoln plays a crucial role in the ongoing success of the dealership. Our fast-paced work environment and rapid growth opportunities make this a fantastic place to work. We firmly believe that satisfied employees lead to satisfied customers, and we make it a point to recognize and reward individuals who consistently deliver results.

Benefits

• Medical, Dental, & Vision Insurance

• Life Insurance

• 401k

• Paid Training - Sales & Service

• Paid Time Off

• Paid Vacation

• Paid Holidays

• Employee Discounts on products & services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently

Qualifications

• 2+ Years of Service Advisor experience REQUIRED

• Bilingual in English & Spanish Preferred

• Organized and friendly personality

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance.

• Clean driving record

• Willing to submit to a pre-employment background check & drug screen

Allan Vigil Ford Lincoln is an Equal Opportunity Employer

Allan Vigil Ford Lincoln is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.