Bilingual Service Advisor – Customer Experience Lead

Allan Vigil Ford Inc.; Morrow (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Training

Paid Time Off

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

Allan Vigil Ford Lincoln is seeking a bilingual Service Advisor in the Atlanta area. The role requires at least 2+ years of Service Advisor experience and prefers bilingual English/Spanish candidates.

You will manage drive lane flow, own the customer experience, and provide concierge support for owner inquiries while coordinating technician time and workload to maximize customer satisfaction. The dealership emphasizes a fast-paced environment with growth opportunities and a commitment to

Qualifications

• 2+ years of Service Advisor experience required.
• Bilingual in English & Spanish preferred.
• Organized and friendly personality.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer is not mishandled.
• Ensure daily technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Job description

Allan Vigil Ford Lincoln is seeking a bilingual Service Advisor in the Atlanta area. The role requires at least 2+ years of Service Advisor experience and prefers bilingual English/Spanish candidates.

You will manage drive lane flow, own the customer experience, and provide concierge support for owner inquiries while coordinating technician time and workload to maximize customer satisfaction. The dealership emphasizes a fast-paced environment with growth opportunities and a commitment to