Service Advisor (Bilingual in English/Spanish Preferred)

Allan Vigil Ford Lincoln; Morrow (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Training

Paid Time Off

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

Allan Vigil Ford Lincoln in Georgia seeks a Bilingual Service Advisor to oversee service flow and enhance the customer experience in a fast-paced dealership environment.

You will coordinate technician time, answer owner inquiries, and ensure service across the drive lane runs smoothly while maintaining a professional appearance and reliability.

Qualifications

• 2+ years of Service Advisor experience required.
• Bilingual in English & Spanish preferred.

Responsibilities

• Oversee flow of Drive Lane to ensure prompt, courteous, and effective service.
• Take ownership of the customer's experience and ensure a positive impression with the dealership.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Service Advisor

Bilingual

Job description

Bilingual Service Advisor is a role at Allan Vigil Ford Lincoln, a family-owned and operated dealership that has been a prominent fixture in the Metro-Atlanta community for over 43 years. Every employee at Allan Vigil Ford Lincoln plays a crucial role in the ongoing success of the dealership. Our fast-paced work environment and rapid growth opportunities make this a fantastic place to work. We firmly believe that satisfied employees lead to satisfied customers, and we make it a point to recognize and reward individuals who consistently deliver results. Join our team today!

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• 401k
• Paid Training - Sales & Service
• Paid Time Off
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• 2+ Years of Service Advisor experience REQUIRED
• Bilingual in English & Spanish Preferred

Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Allan Vigil Ford Lincoln is an Equal Opportunity Employer

Allan Vigil Ford Lincoln is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.