Service Advisor - Automotive Repairs & Customer Experience

Holman; San Diego (CA); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury-D

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman, a family-owned global automotive services organization, invites applications for a Service Advisor at Audi San Diego. You will prepare estimates, upsell routine maintenance, schedule appointments, and guide customers through repairs with clear communication and professional service.

The role emphasizes accurate repair orders, cost analysis, and coordination of transportation. A strong customer-service mindset and familiarity with CDK or Reynolds & Reynolds is required.

Qualifications

• High school diploma or GED is required.
• Intermediate skills in CDK or Reynolds and Reynolds software.

Responsibilities

• Prepare service estimates and sell routine maintenance/repair services; follow up on unsold services and customer inquiries.
• Handle opening and closing responsibilities.
• Schedule appointments, answer phones, and collect funds for services performed.
• Estimate repair time and keep customers informed during the repair process.
• Assist with coordinating alternate transportation and rental car arrangements.
• Sell maintenance services and related parts to customers.
• Identify customer requests and conduct a full vehicle walk-around.
• Present multi-point inspection results to customers and explain OEM parts options.
• Recommend needed maintenance services and parts.
• Deliver vehicles and explain repairs in detail to customers.
• Prospect and follow up with vehicle owners as appropriate.
• Provide outstanding customer service per dealership policies.
• Write complete, accurate repair orders per dealership/manufacturer policies.
• Provide cost estimates for repairs and routine maintenance.
• Provide information on OEM part options.
• Perform other duties and special projects as assigned.

Skills

Customer service

Upselling

Appointment scheduling

Communication

Sales

Education

High school diploma or GED

CDK or Reynolds and Reynolds software

Tools

CDK

Reynolds & Reynolds

Job description

Holman, a family-owned global automotive services organization, invites applications for a Service Advisor at Audi San Diego. You will prepare estimates, upsell routine maintenance, schedule appointments, and guide customers through repairs with clear communication and professional service.

The role emphasizes accurate repair orders, cost analysis, and coordination of transportation. A strong customer-service mindset and familiarity with CDK or Reynolds & Reynolds is required.