Service Advisor

Leith of Wendell; California; On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury-D

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman’s Audi San Diego dealership is seeking a Service Advisor to drive the service experience. You will prepare estimates, sell maintenance and repairs, and guide customers through the repair process with clear, proactive communication.

The role emphasizes scheduling, delivering accurate repair orders, and presenting inspection results to customers. A high school diploma and CDK/Reynolds software proficiency are required, with a strong focus on customer service.

Qualifications

• High school diploma or GED is required.
• Proficiency with CDK or Reynolds and Reynolds software is expected.

Responsibilities

• Prepares service estimates and sells routine maintenance/repair services.
• Schedules appointments and answers phones; collects funds for services performed.
• Predicts time needed for completion and communicates with customers during repairs.
• Coordinate alternate transportation, rental cars, and shuttle services.
• Sell maintenance services and related parts to customers; identify requests.
• Present multi-point inspection results and recommend needed services.

Education

High school diploma or GED

CDK or Reynolds and Reynolds software proficiency

Tools

CDK

Reynolds and Reynolds

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Audi San Diego has an outstanding opportunity for a Service Advisor to join their team and the Holman Family!

Principal Purpose of Position:

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
• Sell needed maintenance services and related parts to customers
• Identify customer requests
• Conduct a complete vehicle walk around
• Present multi-point inspection results to customers
• Recommend needed maintenance services and related parts
• Conduct a detailed active delivery of each vehicle
• Make appropriate prospecting and follow-up contacts with owners
• Provide outstanding customer service in accordance with dealership policies
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance.
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Perform all other duties and special projects as assigned.

Education and/or Training:

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

1 year experience working in a service advisor or express service advisor capacity

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INDRA

About Holman

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average of $3,000-$10,000.month with earning potential based on your personal performance.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other