Service Advisor: Auto Diagnostics & Upsell Expert

VanDevere Automotive Family; Akron (OH); On-site; USD 42,000 - 70,000; Full time

Job summary

The VanDevere Automotive Family is seeking a Cadillac Service Advisor in Akron, OH. You will be the primary contact for customers, explaining repairs, estimating costs, and guiding service decisions.

A strong customer focus, automotive knowledge, and upselling ability are essential to succeed in this role. Join a high-volume dealership environment where clear communication with customers and technicians ensures timely, transparent service delivery and multiple opportunities to grow client

Qualifications

• Candidate should have strong customer-facing skills and a proven ability to upsell services.
• Knowledge of automotive systems, diagnostics, and common repairs is essential.
• Experience in a dealership service environment and using service writing tools is preferred.

Responsibilities

• Greet customers and understand their service needs.
• Explain repair options, write service orders, and present estimates clearly.
• Upsell services such as routine maintenance and major repairs.
• Coordinate with technicians to complete repairs on time and communicate progress to customers.
• Handle payments and maintain accurate cash handling.

Skills

Customer service

Upselling

Communication

Automotive knowledge

Dealership experience

Tools

Service writing software

Job description

The VanDevere Automotive Family is seeking a Cadillac Service Advisor in Akron, OH. You will be the primary contact for customers, explaining repairs, estimating costs, and guiding service decisions.

A strong customer focus, automotive knowledge, and upselling ability are essential to succeed in this role. Join a high-volume dealership environment where clear communication with customers and technicians ensures timely, transparent service delivery and multiple opportunities to grow client