Automotive Service Advisor: Customer Experience Pro

Valley Truck Centers; Parma (OH); On-site; USD 558,000 - 669,600; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life Insurance

Employee assistance program

Employee discount

Paid time off

Birthday day off

Parental leave

Referral program

Health Club membership reimbursements

Job summary

Valley Truck Centers in Parma, OH is looking for a Service Advisor who will act as the main contact between the service department and the customers. This role emphasizes customer satisfaction by providing knowledgeable and efficient service.

Responsibilities include greeting customers, documenting service needs, coordinating with technicians, and managing the service process from start to finish. The ideal candidate should possess strong communication skills and a background in customer service, preferably within the automotive industry.

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Proven track record of managing client relationships.
• Experience with automotive repair and maintenance processes.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen to customer concerns and document service needs.
• Provide detailed explanations of services and repairs needed.
• Coordinate with technicians for timely service delivery.
• Update customers on progress and any changes.
• Complete service and repair documentation accurately.
• Manage service appointments and schedule work efficiently.
• Handle customer inquiries and complaints promptly.
• Promote and upsell additional services and products.
• Maintain a clean and professional service desk area.

Skills

Strong interpersonal and communication skills

Ability to understand and explain technical automotive information

Proficiency in using computer systems

Excellent problem-solving skills

Strong organizational skills

Customer-focused attitude

Basic knowledge of automotive systems

Education

High school diploma or equivalent

Associate degree or higher in automotive technology or related field

Job description

Valley Truck Centers in Parma, OH is looking for a Service Advisor who will act as the main contact between the service department and the customers. This role emphasizes customer satisfaction by providing knowledgeable and efficient service.

Responsibilities include greeting customers, documenting service needs, coordinating with technicians, and managing the service process from start to finish. The ideal candidate should possess strong communication skills and a background in customer service, preferably within the automotive industry.