Automotive Service Advisor — Elevate the Customer Experience

Germain Cadillac Co; Surprise, Northern (AZ, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Job summary

Germain Cadillac Co in Surprise, AZ is seeking an Automotive Service Advisor who will own the customer experience in the service lane and be the first point of contact for vehicle status, repairs and diagnostics. You’ll be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Join a team that values service excellence, collaboration and ongoing professional development.

Qualifications

• At least 2 years of experience in customer-facing service roles.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Excellent communication skills with customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answers service calls, set and confirm appointments.
• Writ e repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, proper warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Teamwork

Professional appearance

Self-motivation

Independent work

Driving record clean

Job description

Germain Cadillac Co in Surprise, AZ is seeking an Automotive Service Advisor who will own the customer experience in the service lane and be the first point of contact for vehicle status, repairs and diagnostics. You’ll be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Join a team that values service excellence, collaboration and ongoing professional development.