Service Advisor

Cadillac of Novi; Novi (MI); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Cadillac of Novi is seeking a Full Time Service Advisor to join our team in Novi, MI. In this role, you will engage directly with customers, ensuring their needs are met with exceptional service and effective communication. Your technical knowledge and problem-solving skills will aid in delivering a seamless experience, while you manage service recommendations and repairs.

This position offers a competitive salary range of $100,000 to $150,000+, along with great benefits including Medical, Dental, Vision, 401(k), and Paid Time Off.

Qualifications

• Exceptional customer service abilities are paramount.
• Ability to clearly explain technical information to customers.
• Strong organizational skills to manage multiple tasks.
• Understanding of basic automotive maintenance and repair procedures.
• Problem-solving skills to address customer concerns.
• Sales skills to recommend services and parts.
• Proficient time management in a fast-paced environment.

Responsibilities

• Engage directly with customers, providing exceptional service.
• Recommend appropriate services and repairs tailored to customer needs.
• Write clear and concise repair orders with cost and time estimates.
• Maintain operational efficiency through the service department.
• Promote relevant services, parts, and accessories.

Skills

Customer Service

Communication

Organization

Technical Knowledge

Problem-Solving

Sales Skills

Time Management

Job description

Join Cadillac of Novi as a Full Time Service Advisor and be part of a team where your skills shine and our dynamic team grows! Based in Novi, MI, this onsite position offers an exciting opportunity to engage directly with customers in a fast-paced environment. You will play a crucial role in delivering exceptional service, showcasing your problem-solving abilities and customer focus. With a competitive pay range of $100,000.00 to $150,000.00+, this role rewards your dedication and ensures your contributions are recognized. Bring your humble and empathetic approach to an energetic workplace that prioritizes excellence and integrity.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts.

Your day as a Service Advisor

As a Service Advisor at Cadillac of Novi, you will be at the forefront of customer interaction, greeting clients warmly and actively listening to their concerns to build lasting rapport. Your role involves recommending appropriate services and repairs tailored to each vehicle's inspection and the customer's needs. You'll write clear and concise repair orders, transparently detailing cost and time estimates while keeping customers informed about their vehicle's service progress and any changes. Prioritizing customer satisfaction, you'll ensure that each client leaves with a positive experience, fostering repeat business.

Your technical knowledge of vehicle maintenance will empower you to communicate effectively with both customers and technicians. You will promote relevant services, parts, and accessories, all while maintaining operational efficiency through our service department to deliver a seamless service experience. Join us in creating an exceptional service environment where excellence and integrity thrive!

What we're looking for in a Service Advisor

To excel as a Full Time Service Advisor at Cadillac of Novi, you need a strong foundation of essential skills. Exceptional customer service abilities are paramount, as you will interact directly with clients, ensuring their needs are met with a customer-focused attitude. Clear communication is key; you must be adept at translating technical information into easily understandable language, fostering trust and clarity.

Strong organizational skills will help you manage multiple tasks and prioritize effectively, while also maintaining a clean and efficient workspace. A solid understanding of basic automotive maintenance and repair procedures will enhance your ability to assist customers confidently. Problem-solving skills are vital, enabling you to address customer concerns and resolve issues promptly.

Additionally, your sales skills will allow you to recommend services and parts tailored to customer needs. With proficient time management, you will thrive in our fast-paced environment, delivering exceptional service with efficiency and excellence.

Knowledge and skills required for the position are:

• Customer Service: Excellent interpersonal skills and a customer-focused attitude are essential.
• Communication: Ability to clearly explain technical information to customers in a non-technical way.
• Organization: Ability to manage multiple tasks, prioritize effectively, and maintain a clean and organized work area.
• Technical Knowledge: Understanding of basic automotive maintenance and repair procedures.
• Problem-Solving: Ability to address customer concerns and resolve issues effectively.
• Sales Skills: Ability to recommend and sell services and parts while focusing on customer needs.
• Time Management: Ability to work efficiently in a fast-paced environment.