Automotive Service Advisor - Customer-First & Upsell Pro

VanDevere Automotive Family; Akron (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with company matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

Job summary

VanDevere Automotive Family seeks a Chevrolet Service Advisor to be the primary contact for customers bringing their vehicles in for service. You will explain repairs, write service orders, and upsell services while delivering a smooth, professional experience.

Ideal candidates have dealership or auto service management background, strong diagnostic knowledge, and excellent communication to educate customers and coordinate with technicians.

Qualifications

• Previous dealership experience or auto service management background preferred.
• Strong knowledge of automotive diagnostics, mechanical systems, transmissions, brakes, suspensions, tires, diesel engines, shocks & struts, air brakes, alignments, oil changes.
• Proven ability in upselling services and auto estimating with excellent customer service skills.
• Experience working with service technicians or in automotive repair environments is highly desirable.
• Familiarity with automotive service writing software or systems is a plus.
• Demonstrated mechanical knowledge combined with excellent communication skills to educate customers effectively.

Responsibilities

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs.
• Explain repair procedures, estimates, and service options clearly and transparently.
• Write detailed service orders and communicate repair recommendations to technicians.
• Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services.
• Coordinate with technicians to ensure timely completion of repairs and keep customers informed throughout the process.
• Handle customer inquiries regarding vehicle diagnostics, automotive repair estimates, and service progress.
• Manage cash handling accurately for service transactions and process payments efficiently.

Skills

Customer service

Upselling

Automotive knowledge

Communication

Tools

Service writing software

Job description

VanDevere Automotive Family seeks a Chevrolet Service Advisor to be the primary contact for customers bringing their vehicles in for service. You will explain repairs, write service orders, and upsell services while delivering a smooth, professional experience.

Ideal candidates have dealership or auto service management background, strong diagnostic knowledge, and excellent communication to educate customers and coordinate with technicians.