Service Advisor - Auto Dealership (Estimates & Scheduling)

Sonic-Automotive; Coeur d'Alene (ID); Sur place; USD 72 000 - 120 000; Plein temps

Résumé du poste

Frontier Leasing and Sales, a Sonic Automotive family dealership in Idaho, is seeking a Service Advisor to schedule service, greet customers, and prepare accurate labor and parts cost estimates. You will monitor repair progress, communicate changes to customers, and obtain authorization for additional work.

The role requires a high school diploma or equivalent, two years in a dealership, and knowledge of vehicle mechanics.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Responsabilités

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Connaissances

Oral and written communication

Customer service

Formation

High school diploma or equivalent

Description du poste

Frontier Leasing and Sales, a Sonic Automotive family dealership in Idaho, is seeking a Service Advisor to schedule service, greet customers, and prepare accurate labor and parts cost estimates. You will monitor repair progress, communicate changes to customers, and obtain authorization for additional work.

The role requires a high school diploma or equivalent, two years in a dealership, and knowledge of vehicle mechanics.