Service Advisor - Dave Smith CDA

Sonic Automotive; Coeur d'Alene (ID); On-site; USD 72,000 - 120,000; Full time

Job summary

Frontier Leasing and Sales, a Sonic Automotive family dealership in Idaho, seeks an Advisor to schedule service, greet customers, and provide accurate labor and parts estimates. You will oversee repair progress, obtain authorizations, and ensure timely communication with customers.

The role requires a high school diploma (ASE certification preferred) and at least two years of dealership experience, with strong communication skills and professional appearance.

Qualifications

• High school diploma or equivalent.
• Two years in a dealership position.
• Knowledge of vehicle mechanical operations.
• Authorized to work in the USA.

Responsibilities

• Schedule service appointments and obtain customer and vehicle data.
• Greet customers promptly and provide cost estimates.
• Monitor repair progress and obtain authorization for changes.
• Test-drive vehicles or refer to test technicians.
• Maintain CSI at or above manufacturer/branch averages.
• Advise customers on car care per manufacturer specs.

Skills

Dealership experience

Oral and written communication

Reading comprehension

Professional appearance

Education

High school diploma or equivalent

ASE certification

Job description

• Dealership: 597 - Frontier Leasing and Sales
• Compensation: USD 72,000 - USD 120,000 - yearly

Company Description

At Frontier Leasing and Sales,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Salary Range:

$72,000 to $120,000/year

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $0.00 and $0.00.)