Service Advisor

Mybuckeyetoyota; Lancaster (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Mybuckeyetoyota in Lancaster, Ohio is seeking a Service Writer to be responsible for scheduling service work and selling additional necessary services to customers. The ideal candidate should have strong customer service skills and at least two years of experience in a dealership environment.

Key responsibilities include scheduling appointments, providing cost estimates, and ensuring customer satisfaction. Applicants must have a high school diploma and a general knowledge of vehicle operations. ASE certification is preferred.

Qualifications

• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.

Responsibilities

• Schedules service appointments and obtains customer data.
• Greets customers in a timely, friendly manner.
• Provides accurate cost estimates and maintains customer satisfaction.

Skills

Customer service

Communication skills

Sales experience

Vehicle mechanical operations understanding

Education

High school diploma

Job description

Service Writer

Role Overview

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.