Service Advisor - Dave Smith CDA

Sonic Automotive, Inc.; Coeur d'Alene (ID); On-site; USD 72,000 - 120,000; Full time

Job summary

Sonic Automotive, Inc. in Coeur d'Alene, ID is hiring a Service Advisor. The role involves scheduling service appointments, greeting customers, and preparing accurate labor and parts estimates.

You will oversee vehicle progress, communicate with customers about changes, and obtain authorizations for additional repairs. A solid dealership background and strong communication are essential for success. The position emphasizes maintaining customer satisfaction, following safety policies, and

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• ASE certification preferred.

Responsibilities

• Schedules service appointments and collects necessary customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress and communicates changes to customers; obtains authorization before additional work.
• Tests drives or refers to test technician as needed.
• Maintains a high customer satisfaction index and adheres to safety and regulatory requirements.

Skills

Customer service

Communication skills

Dealership experience

Education

High school diploma

ASE certification (preferred)

Job description

Service Advisor - Dave Smith CDA in Coeur d'Alene, ID at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Frontier Leasing and Sales,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Salary Range:

$72,000 to $120,000/year

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $0.00 and $0.00.)