Automotive Dealership Service Advisor

ADVANTAGE BUICK GMC CADILLAC OF HODGKINS INC; Bridgeview (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Advantage Buick GMC Cadillac of Hodgkins Inc. is seeking a Service Advisor to schedule service work, greet customers, and drive additional needed service with a focus on accuracy and timeliness.

You will prepare complete labor and parts estimates, track progress, communicate changes, and obtain proper authorization for extra repairs while maintaining safety and quality standards. Ideal candidates have a high school diploma, dealership experience, strong communication skills, and the ability to

Qualifications

• High school diploma or equivalent required.
• Ability to read and comprehend instructions and information.
• Two years of dealership experience preferred.
• ASE certification preferred.
• Professional appearance and communication skills.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers in a timely, friendly manner.
• Provide complete written labor and parts estimates with promised time.
• Monitor repair progress and obtain authorization for additional work.
• Test-drive vehicles or refer to a technician when needed.
• Maintain customer satisfaction metrics and adherence to safety rules.

Skills

Customer service

Communication skills

Read instructions

Sales experience

Attention to detail

Education

High school diploma or equivalent

Job description

Description

Purpose

• The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written." Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, and valid driver license