Service Advisor | $72k-$120k | Auto Care

Sonic Automotive, Inc.; Coeur d'Alene (ID); On-site; USD 72,000 - 120,000; Full time

Job summary

Sonic Automotive, Inc. in Coeur d'Alene, ID is hiring a Service Advisor. The role involves scheduling service appointments, greeting customers, and preparing accurate labor and parts estimates.

You will oversee vehicle progress, communicate with customers about changes, and obtain authorizations for additional repairs. A solid dealership background and strong communication are essential for success. The position emphasizes maintaining customer satisfaction, following safety policies, and

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• ASE certification preferred.

Responsibilities

• Schedules service appointments and collects necessary customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress and communicates changes to customers; obtains authorization before additional work.
• Tests drives or refers to test technician as needed.
• Maintains a high customer satisfaction index and adheres to safety and regulatory requirements.

Skills

Customer service

Communication skills

Dealership experience

Education

High school diploma

ASE certification (preferred)

Job description

Sonic Automotive, Inc. in Coeur d'Alene, ID is hiring a Service Advisor. The role involves scheduling service appointments, greeting customers, and preparing accurate labor and parts estimates.

You will oversee vehicle progress, communicate with customers about changes, and obtain authorizations for additional repairs. A solid dealership background and strong communication are essential for success. The position emphasizes maintaining customer satisfaction, following safety policies, and