Auto Service Advisor: Customer-Focused Estimates

Sonic Automotive; Coeur d'Alene (ID); On-site; USD 72,000 - 120,000; Full time

Job summary

Frontier Leasing and Sales, a Sonic Automotive family dealership in Idaho, seeks an Advisor to schedule service, greet customers, and provide accurate labor and parts estimates. You will oversee repair progress, obtain authorizations, and ensure timely communication with customers.

The role requires a high school diploma (ASE certification preferred) and at least two years of dealership experience, with strong communication skills and professional appearance.

Qualifications

• High school diploma or equivalent.
• Two years in a dealership position.
• Knowledge of vehicle mechanical operations.
• Authorized to work in the USA.

Responsibilities

• Schedule service appointments and obtain customer and vehicle data.
• Greet customers promptly and provide cost estimates.
• Monitor repair progress and obtain authorization for changes.
• Test-drive vehicles or refer to test technicians.
• Maintain CSI at or above manufacturer/branch averages.
• Advise customers on car care per manufacturer specs.

Skills

Dealership experience

Oral and written communication

Reading comprehension

Professional appearance

Education

High school diploma or equivalent

ASE certification

Job description

Frontier Leasing and Sales, a Sonic Automotive family dealership in Idaho, seeks an Advisor to schedule service, greet customers, and provide accurate labor and parts estimates. You will oversee repair progress, obtain authorizations, and ensure timely communication with customers.

The role requires a high school diploma (ASE certification preferred) and at least two years of dealership experience, with strong communication skills and professional appearance.