Service Advisor & Auto Care Concierge

Ricart Automotive; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Ricart Automotive is seeking a Service Advisor to greet customers, review service needs and coordinate with technicians to deliver timely repairs. You will generate repair orders, develop estimates, verify warranties, and manage scheduling and communication with customers.

The ideal candidate has strong communication and problem-solving skills, can handle multiple tasks, and is comfortable working nights/weekends as needed. Equal opportunity employer.

Qualifications

• Review daily appointment schedules and greet customers in the drive.
• Review appointment reason, ask questions to identify other issues.
• Generate repair orders for customers.
• Dispatch the job to the properly trained technician.
• Develop estimates by costing materials, supplies, and labor.
• Calculate customer payments including deductibles.
• Verify warranty and service contract coverage by examining documents and records.
• Arrange towing and temporary transportation for the customer.
• Answer incoming calls from customers and set appointments for future service needs.
• Make outgoing calls to customers to update them on the status of their vehicle in service.

Responsibilities

• Greet customers and coordinate service with technicians.
• Explain estimates and service recommendations to customers.
• Maintain accurate records of service activity and communication.

Skills

Excellent oral communication

Customer service

Problem-solving

Conflict-resolution

Relationship management

Education

High school diploma or equivalent

Job description

Ricart Automotive is seeking a Service Advisor to greet customers, review service needs and coordinate with technicians to deliver timely repairs. You will generate repair orders, develop estimates, verify warranties, and manage scheduling and communication with customers.

The ideal candidate has strong communication and problem-solving skills, can handle multiple tasks, and is comfortable working nights/weekends as needed. Equal opportunity employer.