Service Advisor

Tive, Inc.; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Ricart Automotive seeks a Service Advisor to greet customers, review vehicle issues, create repair orders, and dispatch work to technicians in a busy mall-style dealership environment.

Responsibilities include estimating costs, handling payments, verifying warranties, and coordinating towing or transportation for customers. Must be flexible to work nights and weekends with strong communication skills.

Qualifications

• Must have a valid driver’s license.
• High school education or equivalent.
• Ability to drive a manual vehicle preferred, but not required.
• Excellent oral communication skills.
• Experience working in cashier/credit card systems preferred but not required.
• Must be able to stand for long periods.
• Flexibility with schedule to work nights and weekends.
• Strong problem-solving and conflict‑resolution skills.
• Must be able to manage relationships across all channels and levels.

Responsibilities

• Review daily appointment schedules and greet customers in the drive with knowledge of their appointment.
• Review primary appointment reason with the customer and identify other vehicle issues.
• Generate repair orders for customers.
• Dispatch the job to the properly trained technician.
• Develop estimates by costing materials, supplies, and labor.
• Calculate customer payments including deductibles.
• Verify warranty and service contract coverage by examining documents and records.
• Arrange towing and temporary transportation for the customer.
• Answer incoming calls to address concerns and set future service appointments.
• Make outgoing calls to update customers on service status.
• Additional training or responsibilities as needed by Service Manager.

Skills

Customer service

Communication skills

Problem solving

Conflict resolution

Scheduling flexibility

Cashier/credit card experience

Manual transmission driving

Stand for long periods

Education

High school diploma or equivalent

Job description

Service Advisor

Ricart Automotive is the nation’s largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre‑owned showroom, an industry‑leading consumer‑friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third‑generation family‑owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!

What We Need From You- Job Duties and Requirements:

• Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment
• Review primary appointment reason with the customer and ask customer questions to identify any other issues their vehicle may be experiencing
• Generate repair orders for customers
• Dispatch the job to the properly trained technician
• Develop estimates by costing materials, supplies, and labor
• Calculate customer’s payment; including deductibles
• Verify warranty and service contract coverage by examining documents and records
• Arrange towing and temporary transportation for the customer
• Answer incoming calls from customers to address concerns and set appointments for future service needs
• Make outgoing calls to customers to update them on the status of their vehicle in service.
• Any additional training or responsibilities as deemed necessary by Service Manager

Qualifications/Essential Job Functions:

• Must have a valid driver’s license
• High school education or equivalent
• Ability to drive a manual vehicle preferred, but not required
• Excellent oral communication skills
• Experience working in cashier/credit card systems preferred but not required.
• Must be able to stand for long periods
• Flexibility with schedule to work nights and weekends
• Strong problem-solving and conflict‑resolution skills
• Must be able to manage relationships across all channels and levels

Ricart Automotive is an equal opportunity employer.