Service Advisor Assistant — Customer Experience

Dahl-Automotive; Rhinelander (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with company contribution

Life insurance

Disability insurance

Accident insurance

Discounts on vehicles

Discounts on services

Job summary

Dahl Automotive in Rhinelander, WI is seeking an Assistant Service Advisor to support our Honda service team. You will help schedule service appointments, follow up with guests, and assist the advisors and service manager with a variety of customer service and administrative tasks.

This role emphasizes teamwork, reliability, and a proactive, courteous approach. You will interact with guests in person and by phone, coordinate visits, drive vehicles as needed, and contribute to a smooth,

Qualifications

• At least one previous role based in customer service.
• Excellent teammate with collaborative attitude.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Ability to stay on task and work independently.

Responsibilities

• Answer guest calls and establish follows-up with service appointments.
• Assist with scheduling service appointments.
• Greet service guests as they arrive for their service appointments.
• Follow up with service guests that do not show up for their appointments, and to provide updates to guests on their vehicle service.
• Communicate with guests and advisors to take care of guest needs.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Assist advisors and service manager with other service and administrative related duties.

Skills

Customer service

Team player

Effective communication

Independent worker

Job description

Dahl Automotive in Rhinelander, WI is seeking an Assistant Service Advisor to support our Honda service team. You will help schedule service appointments, follow up with guests, and assist the advisors and service manager with a variety of customer service and administrative tasks.

This role emphasizes teamwork, reliability, and a proactive, courteous approach. You will interact with guests in person and by phone, coordinate visits, drive vehicles as needed, and contribute to a smooth,