Service Advisor/ASM

Paycom; Johnson City (TN); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Vacation & Holidays

Accrued PTO

Employee Training & Development

Career Growth & Advancement

Job summary

Johnson City Toyota, part of Hudson Automotive Group, seeks motivated Service Advisors to join a high-volume service team in Johnson City. Build relationships, guide customers through service, and help deliver an exceptional experience while earning commission and bonuses.

Benefits include strong career growth, training, and advancement opportunities. The role emphasizes customer service excellence and professional development in a fast-paced environment.

Qualifications

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Proven ability to deliver outstanding customer experience.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to customer concerns and accurately document vehicle service needs.
• Guide customers through the maintenance and repair process.
• Provide estimates, timelines, and repair updates.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Deliver an exceptional customer experience while achieving department goals.

Skills

Customer service

Communication

Problem solving

Emotional intelligence

Tools

CRM software

Job description

Automotive Service AdvisorJohnson City Toyota | Hudson Automotive Group$75000 - $100000+ Yearly Earning Potential for Top PerformersHigh-Volume Service Drive | Performance Bonuses | Career Growth $75000 - $100000+ Earning Potential for Top Performers Additional Manufacturer Incentives & Bonuses Flexible 5-Day Work Week with Alternating Saturdays Yearly Accrued PTO Company-Provided Training & Career Development Internal Advancement Opportunities High-Volume Service Department with Strong Customer TrafficTurn Your Customer Service Skills Into a High-Earning CareerAre you a driven, customer-focused professional who thrives in a fast-paced environment and wants to be rewarded for your performance?Johnson City Toyota, a Hudson Automotive Company, is actively seeking motivated Service Advisors to join our award-winning, high-volume service team.This is an excellent opportunity for an experienced automotive professional or customer service professional ready to take their career to the next level. At Stonecrest Honda, your ability to build relationships, communicate effectively, and deliver exceptional customer experience can translate directly into greater earning potential and career advancement.Why Choose Johnson City Toyota? $75000 - $100000+ Yearly Earning Potential for Top Performers Additional Manufacturer Incentives & Bonuses High-Volume Service Department with Consistent Customer Traffic Company-Provided Training & Professional Development Clear Internal Advancement Opportunities Promote-From-Within Culture Flexible 5-Day Work Week with Alternating Saturdays Accrued PTO Supportive Leadership Team Focused on Your SuccessWhat You'll DoAs a Service Advisor, you'll be the key connection between our customers and our service team. You'll help create an exceptional experience from arrival through vehicle delivery.Your Responsibilities Will Include:Greet customers and build lasting relationshipsListen to customer concerns and accurately document vehicle service needsGuide customers through the maintenance and repair processPresent recommended maintenance and repair services clearly and professionallyProvide estimates, timelines, and repair updatesCoordinate with technicians to help ensure repairs are completed efficientlyCommunicate additional service recommendations to customersManage repair orders from write-up through completionFollowing up with customers and helping build long-term loyaltyDelivering an exceptional customer experience while achieving individual and department performance goalsWhat We're Looking ForRequiredPrevious customer service experienceExcellent communication and interpersonal skillsProven ability to deliver outstanding customer experienceAbility to confidently guide customers through the service processStrong problem-solving and emotional intelligence skillsSelf-motivated, professional, and results-orientedPreferredPrevious Automotive Service Advisor experienceAutomotive service or sales experienceCRM or dealership software experienceExperience working in a high-volume customer-facing environmentBenefits We OfferMedical, Dental & Vision InsuranceLife Insurance401(k) with Company MatchPaid Vacation & HolidaysAccrued PTOEmployee Training & Professional DevelopmentCareer Growth & Advancement OpportunitiesEmployee Discounts on Vehicles, Parts & ServicesBalanced Work ScheduleAbout Hudson Automotive GroupFounded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated automotive organization with more than 50 dealerships throughout the Southeast.Our continued success is driven by our people. We invest in employee development, promote from within, and provide opportunities for talented professionals to grow their careers and earning potential.Ready to Maximize Your Potential?If you're competitive, customer-focused, and ready to join a high-volume service team, we want to hear from you.Bring Your Drive. Build Your Customer Base. Grow Your Income. Advance Your Career at Johnson City Toyota.Apply today and take the next step with Johnson City Toyota and Hudson Automotive Group.Johnson City Toyota and Hudson Automotive Group are Equal Opportunity Employers. Employment is contingent upon successful completion of applicable pre-employment screenings.#T1