Service Advisor/ASM

Honda Morristown; Morristown (TN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with Company Match

Paid Vacation & Holidays

Accrued PTO

Employee Discounts on Vehicles, Parts,

Training & Career Development

Job summary

Honda Morristown is seeking a customer-focused Service Advisor to join our high-volume service team. You will be the primary link between customers and the service department, guiding them through maintenance, repairs, and recommendations while delivering exceptional service.

Earn $80,000-$100,000+ annually with commissions and manufacturer incentives. Enjoy a flexible 5-day schedule with alternating Saturdays, accrued PTO, and opportunities for training and advancement within Hudson Automotive

Qualifications

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Greet customers and document repair and maintenance needs.
• Guide customers through service and repair process.
• Provide service estimates and timelines; update customers on progress.
• Coordinate with technicians to ensure timely repairs.
• Develop long-term relationships and drive customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Emotional intelligence

Tools

CRM software

Job description

Service Advisor/ASM# Service Advisor/ASMHonda Morristown - Morristown, TN 37814## OverviewSalary Range$80,000.00 - $100,000.00 Commission/yearJob ShiftOpen to Closing## Description# Service Advisor## Honda Morristown | Hudson Automotive Group### $80,000 - $100,000+ Yearly Earning Potential for Top Performers**Manufacturer Incentives | Flexible Schedule | Career Growth Opportunities** **$80,000 - $100,000+ Annual Earning Potential** **Additional Manufacturer Incentives & Performance Bonuses** **Flexible 5-Day Work Week with Alternating Saturdays** **Accrued PTO** **Company-Provided Training & Career Development** **Internal Advancement Opportunities** **High-Volume Service Department with Strong Customer Traffic** **Supportive Leadership Team Focused on Your Success**---## Accelerate Your Career at Honda MorristownAre you a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships while helping customers?**Honda Morristown**, a Hudson Automotive Company, is actively seeking motivated **Service Advisors** to join our award-winning, high-volume service team.This is an outstanding opportunity for experienced Service Advisors, automotive professionals, or customer service professionals looking to grow their careers while maximizing their earning potential. If you're passionate about delivering exceptional customer experiences and enjoy working in a performance-driven environment, we want to hear from you.---## Why Choose Honda Morristown? **$80,000 - $100,000+ Annual Earning Potential for Top Performers** **Additional Manufacturer Incentives & Bonuses** **Flexible 5-Day Work Week with Alternating Saturdays** **High-Volume Service Department with Consistent Customer Traffic** **Company-Provided Training & Professional Development** **Internal Advancement Opportunities** **Promote-From-Within Culture** **Accrued PTO** **Employee Discounts on Vehicles, Parts & Services** **Career Growth Opportunities Throughout Hudson Automotive Group**---## What You'll DoAs a Service Advisor, you'll serve as the primary connection between our customers and service department.### Key Responsibilities* Greet customers and create a positive service experience* Listen to customer concerns and accurately document repair and maintenance needs* Guide customers through the service and repair process* Present maintenance recommendations and repair solutions professionally* Provide service estimates, timelines, and repair updates* Coordinate with technicians to ensure efficient repair completion* Communicate additional service recommendations when needed* Manage repair orders from write-up through vehicle delivery* Develop long-term customer relationships through trust and outstanding service* Help achieve department goals while maintaining exceptional customer satisfaction---## Qualifications### Required* Previous customer service experience* Proven ability to deliver an exceptional customer experience* Excellent communication and interpersonal skills* Ability to guide customers throughout the service process* Strong emotional intelligence and problem-solving skills* Professional, dependable, and customer-focused attitude### Preferred* Previous Automotive Service Advisor experience* Automotive service or sales experience* CRM software experience* Experience working in a high-volume customer-facing environment---## Benefits We Offer* Medical, Dental & Vision Insurance* Life Insurance* 401(k) with Company Match* Paid Vacation & Holidays* Accrued PTO* Employee Development & Training Programs* Career Advancement Opportunities* Employee Discounts on Vehicles, Parts & Services* Balanced Work Schedule---## About Hudson Automotive GroupFounded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated automotive organization with **more than 50 dealerships and over 4,500 employees across eight states throughout the Southeast**.Our success is built on attracting talented people, investing in their development, and creating opportunities for long-term career growth. We believe in promoting from within and helping our employees achieve their professional goals.---## Ready to Join a Winning Team?If you're looking for a career with exceptional earning potential, professional development, advancement opportunities, and a dealership culture built around success, **apply today and join the Honda Morristown team.**### Build Relationships. Deliver Exceptional Service. Grow Your Career at Honda Morristown.*Honda Morristown and Hudson Automotive Group are Equal Opportunity Employers. Employment is contingent upon successful completion of applicable pre-employment screenings and verification of qualifications.*