Service Advisor/ASM

Honda-Morristown-1; Morristown (TN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with Company Match

Paid Vacation & Holidays

Accrued PTO

Employee Discounts on Vehicles, Parts,

Employee Development & Training

Career Advancement Opportunities

Balanced Work Schedule

Flexible 5-Day Week with Alternating S

Job summary

Honda Morristown, part of Hudson Automotive Group, is seeking motivated Service Advisors to join our high-volume, customer-focused team. This role connects customers with service solutions, driving exceptional experiences in a fast-paced environment.

Ideal candidates bring strong customer service, communication, and problem-solving skills, with a drive for career growth and earning potential. We offer training, advancement opportunities, and a supportive leadership culture.

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Strong emotional intelligence and problem-solving abilities.

Responsibilities

• Greet customers and create a positive service experience.
• Listen to concerns and document repair and maintenance needs.
• Provide service estimates, timelines, and updates.
• Coordinate with technicians for efficient repairs and delivery.
• Develop long-term customer relationships through trust and service excellence.

Skills

Customer Service

Communication

Interpersonal Skills

Emotional Intelligence

Problem Solving

Job description

Service AdvisorHonda Morristown | Hudson Automotive Group$80,000 - $100,000+ Yearly Earning Potential for Top PerformersManufacturer Incentives | Flexible Schedule | Career Growth Opportunities $80,000 - $100,000+ Annual Earning Potential Additional Manufacturer Incentives & Performance Bonuses Flexible 5-Day Work Week with Alternating Saturdays Accrued PTO Company-Provided Training & Career Development Internal Advancement Opportunities High-Volume Service Department with Strong Customer Traffic Supportive Leadership Team Focused on Your SuccessAccelerate Your Career at Honda MorristownAre you a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships while helping customers?Honda Morristown, a Hudson Automotive Company, is actively seeking motivated Service Advisors to join our award-winning, high-volume service team.This is an outstanding opportunity for experienced Service Advisors, automotive professionals, or customer service professionals looking to grow their careers while maximizing their earning potential. If you're passionate about delivering exceptional customer experiences and enjoy working in a performance-driven environment, we want to hear from you.Why Choose Honda Morristown? $80,000 - $100,000+ Annual Earning Potential for Top Performers Additional Manufacturer Incentives & Bonuses Flexible 5-Day Work Week with Alternating Saturdays High-Volume Service Department with Consistent Customer Traffic Company-Provided Training & Professional Development Internal Advancement Opportunities Promote-From-Within Culture Accrued PTO Employee Discounts on Vehicles, Parts & Services Career Growth Opportunities Throughout Hudson Automotive GroupWhat You'll DoAs a Service Advisor, you'll serve as the primary connection between our customers and service department.Key ResponsibilitiesGreet customers and create a positive service experienceListen to customer concerns and accurately document repair and maintenance needsGuide customers through the service and repair processPresent maintenance recommendations and repair solutions professionallyProvide service estimates, timelines, and repair updatesCoordinate with technicians to ensure efficient repair completionCommunicate additional service recommendations when neededManage repair orders from write-up through vehicle deliveryDevelop long-term customer relationships through trust and outstanding serviceHelp achieve department goals while maintaining exceptional customer satisfactionQualificationsRequiredPrevious customer service experienceProven ability to deliver an exceptional customer experienceExcellent communication and interpersonal skillsAbility to guide customers throughout the service processStrong emotional intelligence and problem-solving skillsProfessional, dependable, and customer-focused attitudePreferredPrevious Automotive Service Advisor experienceAutomotive service or sales experienceCRM software experienceExperience working in a high-volume customer-facing environmentBenefits We OfferMedical, Dental & Vision InsuranceLife Insurance401(k) with Company MatchPaid Vacation & HolidaysAccrued PTOEmployee Development & Training ProgramsCareer Advancement OpportunitiesEmployee Discounts on Vehicles, Parts & ServicesBalanced Work ScheduleAbout Hudson Automotive GroupFounded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated automotive organization with more than 50 dealerships and over 4,500 employees across eight states throughout the Southeast.Our success is built on attracting talented people, investing in their development, and creating opportunities for long-term career growth. We believe in promoting from within and helping our employees achieve their professional goals.Ready to Join a Winning Team?If you're looking for a career with exceptional earning potential, professional development, advancement opportunities, and a dealership culture built around success, apply today and join the Honda Morristown team.Build Relationships. Deliver Exceptional Service. Grow Your Career at Honda Morristown.Honda Morristown and Hudson Automotive Group are Equal Opportunity Employers. Employment is contingent upon successful completion of applicable pre-employment screenings and verification of qualifications.