Automotive Service Manager

Beaman Toyota; Nashville (TN); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off

Employee Discounts on Vehicles, Parts,

Hudson Academy Development

Job summary

Beaman Toyota, part of Hudson Automotive Group, seeks an Automotive Service Manager to lead a top-performing, high-volume service operation. You will develop Service Advisors, support technicians, and drive profitability with a customer-first mindset.

Join a culture focused on accountability, teamwork, and continuous improvement, with leadership development through Hudson Academy and clear career advancement opportunities.

Qualifications

• Proven track record of leading and developing service teams.
• Experience driving financial and operational goals.
• Strong leadership and communication skills.
• Ability to coach Service Advisors and technicians.

Responsibilities

• Lead, coach, and retain a high-performing service team.
• Establish performance expectations and accountability.
• Monitor advisor performance, technician productivity, and profitability.
• Improve workflow and service processes for efficiency.
• Recruit, train, and develop department staff.
• Maintain high customer satisfaction and handle escalations.
• Collaborate across Parts, Sales, and other departments.

Skills

Leadership

Coaching

Performance management

Customer service

Communication

Conflict resolution

Tools

Dealership Management System

Service performance reporting

Job description

Automotive Service ManagerBeaman Toyota | Hudson Automotive Group$175,000+ Earning Potential for Top PerformersHigh-Volume Toyota Service Department | Leadership Opportunity | Career Growth Top Performing Service Managers Earn $175K+ Annually Lead an Established, High-Volume Toyota Service Operation Performance-Based Earning Potential Professional Leadership Development Through Hudson Academy Career Advancement Opportunities Customer-Focused, Team-Oriented Culture Comprehensive Benefits & Paid Time OffLead. Develop. Perform. Grow.Are you an experienced Automotive Service Manager who knows how to build a winning team, drive performance, and deliver an exceptional customer experience?Beaman Toyota, part of Hudson Automotive Group, is seeking an experienced, talented, and results-driven Automotive Service Manager to help lead our award-winning, high-volume service operation.We're looking for a proven leader who understands that a successful service department starts with great people. If you know how to develop Service Advisors, support technicians, improve processes, drive profitability, and create a culture of accountability and exceptional customer service, this could be your next opportunity.This isn't simply about managing a department. We're looking for a leader who can develop people, drive results, and help take an already successful operation to the next level.Why Choose Beaman Toyota? $175,000+ Annual Earning Potential for Top Performers High-Volume Toyota Service Department Opportunity to Lead & Develop a Talented Service Team Performance-Driven Compensation Hudson Academy Professional & Leadership Development Strong Promote-From-Within Culture Career Advancement Opportunities Throughout Hudson Automotive Group Supportive Dealership & Corporate Leadership Employee Discounts on Vehicles, Parts & ServicesWhat You'll LeadAs an Automotive Service Manager, you'll play a key role in the performance, culture, customer experience, and continued development of the service operation.Key ResponsibilitiesLead, coach, develop, and retain a high-performing team of Service AdvisorsEstablish clear performance expectations and accountability throughout the departmentMonitor Service Advisor performance, technician productivity, customer satisfaction, and departmental profitabilityDrive repair order performance while maintaining a customer-first approachIdentify opportunities to improve workflow, efficiency, and overall service processesPartner with technicians, Shop Foremen, and Service Advisors to maximize shop productivityRecruit, train, mentor, and develop service department employeesReview departmental performance and implement strategies to achieve operational and financial goalsMaintain high customer satisfaction standards and assist with escalated customer concernsCreate a culture focused on teamwork, communication, accountability, and continuous improvementCollaborate with Parts, Sales, and other dealership departments to deliver an exceptional customer experienceEnsure Toyota and dealership policies, processes, and standards are consistently followedWho We're Looking ForWe're looking for more than someone who can manage schedules and review numbers. We're looking for a leader who can influence performance and develop people.You Know How To:Develop PeopleCoach Service Advisors and team members to help them reach their full potential.Drive PerformanceSet expectations, measure results, identify opportunities, and create accountability.Build CultureCreate an environment where talented employees want to perform, grow, and stay.Deliver Customer SatisfactionCreate exceptional customer experiences while maintaining focus on departmental performance.Improve ProcessesIdentify operational barriers and implement solutions that make the entire department more efficient.Lead by ExampleBring professionalism, accountability, energy, and urgency to the operation every day.QualificationsRequiredPrevious Automotive Service Management ExperienceProven track record of leading and developing successful service teamsDemonstrated ability to achieve financial and operational goalsExperience coaching, training, and developing Service AdvisorsStrong understanding of dealership fixed operations and service processesExceptional leadership and communication skillsStrong customer service and conflict-resolution abilitiesAbility to analyze department performance and identify opportunities for improvementPreferredToyota dealership experienceExperience managing a large, high-volume service operationStrong knowledge of dealership management systems and service performance reportingProven history of improving customer satisfaction, employee performance, productivity, and departmental profitabilityWhat We Offer$175,000+ Earning Potential for Top PerformersMedical, Dental & Vision InsuranceLife Insurance401(k)Paid Time OffPaid Vacation & HolidaysEmployee Discounts on Vehicles, Parts & ServicesHudson Academy Professional DevelopmentLeadership Training & Employee DevelopmentInternal Advancement OpportunitiesCollaborative, Customer-Centric CultureTake the Next Step in Your Leadership CareerIf you're an experienced Automotive Service Manager who knows how to develop people, increase performance, improve the customer experience, and build a winning culture, we want to talk with you.Lead the Team. Drive the Performance. Build the Culture.Apply today and take the next step in your leadership career with Beaman Toyota and Hudson Automotive Group.Beaman Toyota and Hudson Automotive Group are Equal Opportunity Employers. We prohibit discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.#T1