Automotive Service Advisor

Midlands Toyota; Columbia (SC); Presencial; USD 50.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid PTO

Medical Insurance

401k with match

Employee discounts

Career development

Descripción de la vacante

Midlands Toyota is actively seeking Service Advisors to join our award-winning, high-volume service team. This role emphasizes delivering outstanding customer experiences and guiding clients through the service process with clear communication.

Hudson Automotive Group supports growth with internal advancement opportunities, training, and a competitive compensation structure featuring $50k–$120k+ yearly potential for top performers.

Formación

• Proven experience delivering a strong customer experience.
• Excellent communication skills across customer interactions.
• High emotional intelligence and ability to guide customers through the service process.
• Strong scheduling and organizational skills to manage customer flow.
• Familiarity with CRM software and service scheduling tools.

Responsabilidades

• Guide customers through the service process from check-in to delivery.
• Maintain exceptional customer experience and communication during service visits.
• Utilize CRM to document interactions and track follow-ups.
• Coordinate with technicians and parts as needed for efficient service.
• Promote additional services and manufacturer incentives when appropriate.

Conocimientos

Customer experience

Communication skills

Emotional intelligence

Organizational skills

CRM software familiarity

Herramientas

CRM software

Service scheduling software

Descripción del empleo

$50k-$120k+ Yearly Earning Potential for Top PerformersYearly Accrued PTOFlexible ScheduleInternal Advancement OpportunitiesMidlands Toyota, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 8 States concentrated in the Southeast.Why choose Midlands Toyota and Hudson Automotive Group?Competitive Compensation ($50k-$120k+ Yearly Potential for Top Performers)Additional Manufacture Incentives/BonusesCompany Provided Training and Career DevelopmentInternal Advancement OpportunitiesFlexible Work Schedule (5-day Work Week, Alternating Saturdays)Previous Customer Service Experience RequiredPrevious Service/Sales Experience PreferredOther Benefits we offer:Medical, Dental, Vision InsuranceLife Insurance401k with matchPaid Vacation/HolidaysAccrued PTOEmployee development through training and advancement opportunitiesEmployee discounts on products & servicesBalanced work scheduleQualifications:Proven experience delivering a strong customer experience.Ability to successfully guide customers throughout the service process.Customer Relationship Management (CRM) Software Experience.Excellent communication skills.Strong amount of emotional intelligence.Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#T1