Service Advisor/ASM

CGR GLTN HON LLC; Gallatin (TN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Performance bonuses

Career growth & development

Training programs

Accrued PTO

Job summary

Gallatin Honda, part of Hudson Automotive Group, seeks motivated Service Advisors to join a fast-paced, high-volume service team. Earners can reach $60K–$100K+ yearly with performance bonuses and manufacturer incentives, while enjoying a five-day work week and accrued PTO.

We offer extensive training, career development, and opportunities for internal advancement in a dynamic, customer-focused environment.

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to guide customers through the service process with confidence.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to concerns and document service needs accurately.
• Present maintenance and repair options clearly.
• Provide estimates, timelines, and repair updates.
• Coordinate with technicians to ensure timely repairs.
• Follow up with customers to build loyalty.

Skills

Customer service

Communication

Problem solving

Emotional intelligence

Self-motivated

Tools

CRM software

Dealership software

Job description

Automotive Service AdvisorGallatin Honda | Hudson Automotive Group$60K - $100K+ Yearly Earning Potential for Top PerformersHigh-Volume Service Drive | Performance Bonuses | Career Growth $60K - $100K+ Earning Potential for Top Performers Cash Spiffs Based on Performance Additional Manufacturer Incentives & Bonuses Flexible 5-Day Work Week with Alternating Saturdays Yearly Accrued PTO Company-Provided Training & Career Development Internal Advancement Opportunities High-Volume Service Department with Strong Customer TrafficTurn Your Customer Service Skills Into a High-Earning CareerAre you a driven, customer-focused professional who thrives in a fast-paced environment and wants to be rewarded for your performance?Gallatin Honda, a Hudson Automotive Company, is actively seeking motivated Service Advisors to join our award-winning, high-volume service team.This is an excellent opportunity for an experienced automotive professional or customer service professional ready to take their career to the next level. At Stonecrest Honda, your ability to build relationships, communicate effectively, and deliver exceptional customer experience can translate directly into greater earning potential and career advancement.Why Choose Gallatin Honda? $60K - $100K+ Yearly Earning Potential for Top Performers Performance-Based Cash Spiffs Additional Manufacturer Incentives & Bonuses High-Volume Service Department with Consistent Customer Traffic Company-Provided Training & Professional Development Clear Internal Advancement Opportunities Promote-From-Within Culture Flexible 5-Day Work Week with Alternating Saturdays Accrued PTO Supportive Leadership Team Focused on Your SuccessWhat You'll DoAs a Service Advisor, you'll be the key connection between our customers and our service team. You'll help create an exceptional experience from arrival through vehicle delivery.Your Responsibilities Will Include:Greet customers and build lasting relationshipsListen to customer concerns and accurately document vehicle service needsGuide customers through the maintenance and repair processPresent recommended maintenance and repair services clearly and professionallyProvide estimates, timelines, and repair updatesCoordinate with technicians to help ensure repairs are completed efficientlyCommunicate additional service recommendations to customersManage repair orders from write-up through completionFollowing up with customers and helping build long-term loyaltyDelivering an exceptional customer experience while achieving individual and department performance goalsWhat We're Looking ForRequiredPrevious customer service experienceExcellent communication and interpersonal skillsProven ability to deliver outstanding customer experienceAbility to confidently guide customers through the service processStrong problem-solving and emotional intelligence skillsSelf-motivated, professional, and results-orientedPreferredPrevious Automotive Service Advisor experienceAutomotive service or sales experienceCRM or dealership software experienceExperience working in a high-volume customer-facing environmentBenefits We OfferMedical, Dental & Vision InsuranceLife Insurance401(k) with Company MatchPaid Vacation & HolidaysAccrued PTOEmployee Training & Professional DevelopmentCareer Growth & Advancement OpportunitiesEmployee Discounts on Vehicles, Parts & ServicesBalanced Work ScheduleAbout Hudson Automotive GroupFounded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated automotive organization with more than 50 dealerships throughout the Southeast.Our continued success is driven by our people. We invest in employee development, promote from within, and provide opportunities for talented professionals to grow their careers and earning potential.Ready to Maximize Your Potential?If you're competitive, customer-focused, and ready to join a high-volume service team where top performers can earn $60K-$100K+, we want to hear from you.Bring Your Drive. Build Your Customer Base. Grow Your Income. Advance Your Career at Gallatin Honda.Apply today and take the next step with Gallatin Honda and Hudson Automotive Group.Gallatin Honda and Hudson Automotive Group are Equal Opportunity Employers. Employment is contingent upon successful completion of applicable pre-employment screenings.#T1