Automotive Service Advisor

Toyota; Huntersville (NC); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid Vacation/Holidays

Accrued PTO

Employee discounts

Career development

Job summary

Toyota of North Charlotte is seeking an Automotive Service Advisor to join our high-volume service team. The role focuses on delivering outstanding customer experiences and guiding customers through the service process, using CRM software to manage interactions and scheduling.

We offer competitive compensation and benefits, including medical, dental, vision, life insurance, 401k with match, paid vacation/holidays, and opportunities for career development within a multi-brand Hudson Automotive

Qualifications

• Proven experience delivering a strong customer experience.
• Excellent communication skills.
• Able to guide customers through the service process.

Responsibilities

• Provide top-tier customer service as an Automotive Service Advisor.
• Guide customers through the automotive service process from intake to vehicle pickup.
• Utilize CRM software to track service history and customer interactions.
• Communicate clearly with customers, technicians, and management to ensure satisfaction.

Skills

Customer service

Communication

Emotional intelligence

Tools

CRM Software

Job description

$60k-$150k+ Yearly Earning Potential for Top PerformersYearly Accrued PTOToyota of North Charlotte, a Hudson Automotive Company, is actively seeking Automotive Service Advisors to join our award-winning, high-volume service team.Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 7 States concentrated in the Southeast.Why choose Toyota of North Charlotte and Hudson Automotive Group?Competitive Compensation ($60k-$150k+ Yearly Potential for Top Performers)Additional Manufacture Incentives/BonusesCompany Provided Training and Career DevelopmentInternal Advancement OpportunitiesFlexible Work Schedule (5-day Work Week, Alternating Weekends)Previous Customer Service Experience RequiredPrevious Service/Sales Experience PreferredOther Benefits we offer:Medical, Dental, Vision InsuranceLife Insurance401k with matchPaid Vacation/HolidaysAccrued PTOEmployee development through training and advancement opportunitiesEmployee discounts on products & servicesBalanced work scheduleQualifications:Proven experience delivering a strong customer experience.Ability to successfully guide customers throughout the service process.Customer Relationship Management (CRM) Software Experience.Excellent communication skills.Strong amount of emotional intelligence.Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#T1